FAQ

RETURN POLICY

Can I make a return?

At the moment, I’m not able to offer returns. Dark Crow Dreams is a small one-woman brand, and every piece is made just for you after you place your order. I hope you understand – this helps reduce overproduction and waste 🌿

To make sure you get the right fit, please use the size charts and feel free to reach out if you’re unsure. I’m happy to help before you order!

REFUND POLICY

Can I get a refund?

I don’t currently offer refunds, for the same reason – each product is custom-made after your purchase. But if there’s anything wrong with your item, keep reading below!

WRONG OR FAULTY PRODUCTS 

    If something’s off – like a misprint, damage or defect – just email me at darkcrow@gmail.com within 7 days of receiving your item, with photos and an explanation. If it qualifies, I’ll send you a new one at no cost.

    PAYMENTS

    How do I pay? 

    Check out your cart and pay for the products in your cart, using either Paypal or your preferred card with one of the other options.

    SHIPPING

    How long will it take to get my order?

    Each piece is made just for you once you place your order, so it may take a little longer than big chain shops. But isn’t magic worth waiting for?

    Average time: 2–7 business days to print + shipping time depending on your location 🌙

    For more details, check out my Shipping Page.

    SIZING & FIT

    How do I know what size to choose?

    Each item comes with a size guide. Please double-check your measurements and compare to your favorite tee/hoodie before ordering. Need help? Just send me a message — I'm here with moon charts and measuring tape.

    You'll get a tracking link once your order ships.

    CUSTOMS & TAXES

    Will I have to pay customs fees?

    Maybe! Some countries add import taxes. These are the buyer’s responsibility and vary depending on where you live. I wish I could sprinkle stardust and cover them, but for now — it's out of my hands.

    GIFTING

    Can I send a gift to someone else?

    Absolutely! Just use their shipping address at checkout. Want to add a note or make it extra magical? Message me and I’ll see what I can do 🖤

    SUSTAINABILITY

    Is the shop eco-friendly?

    Yes! Many of my products are printed on eco-friendly, organic cotton. I also use print-on-demand, which helps avoid overproduction and waste. You’ll find all sustainable items under the Eco Collection 🌿